Andrew Wong User Experience Management and Design

Creating Value With User Experience

What is user experience design worth to your company?

A successful, on-target user experience can lead to winning products, happy customers, and great returns on investment.

Since 1994, my design leadership has given many companies a competitive advantage, helping them reach new markets, win customers, and defeat competitors.

The bottom line: the right user experience can make invaluable contributions to your company’s net worth. When design plays a heavy role in your strategy for success, you need a user experience manager you can count on to deliver the goods.

Success Story

UE as a Competitive Advantage

Superior user experience can help companies compete in new market segments. Take 2Wire’s HomePortal residential gateway, which allows multiple computers to share high-speed Internet access. Until recently, such products were considered too technical for mass-market consumer adoption. The HomePortal needed easy-to-use software to succeed in the home networking market.

As the UI designer at 2Wire, I designed the HomePortal’s Web-based interface, making its functional capabilities appear less intimidating to non-technical users, and applying a new visual design to extend 2Wire’s brand. I also designed “broadband applications” to add parental controls and Internet telephony to the HomePortal, making it more useful for home users, and further differentiating it from competing products. AT&T and other Internet service providers now offer the HomePortal as their top home networking solution, due in part to its breakthrough user experience.

Back Expertise

Helping Companies Succeed

As a user experience manager, I focus on helping companies gain an edge by increasing product value through user-centered design.

Usability is important because a company’s success depends on customers and users being able to use the product to achieve their goals. Good design also can help companies lower costs due to user error, inefficiencies, returns, support calls, customer churn, and loss of goodwill. These savings can help companies increase margins while lowering their customers’ total cost of owning the product.

I specialize in executing product, branding, and marketing strategy by designing and implementing attractive and easy-to-use user interfaces. My design approach involves improving clarity, speed, effectiveness, and ease of use by streamlining the user experience. From my experience, the most successful process is user-centered design, which involves:

  • User research — to extrapolate what target audiences want and present designs that meet their expectations.
  • Usability testing — to validate designs and make improvements or new discoveries.

Profile

2Wire, Inc.

The following are static, high-fidelity prototypes of UI design work I did on 2Wire’s award-winning HomePortal residential gateway, the market leader in the consumer home networking category.

  • HomePortal UI
    The main administration interface for the product
  • Setup Wizard
    A step-by-step process to walk the user through the initial setup process
  • Firewall Settings
    An interface to allow specific traffic from the Internet to computers on the home network
  • Parental Controls
    Functionality for parents to monitor and control Internet activity on the home network
  • Web Remote Access
    A feature which lets users outside the home network gain access to computer files — the HomePortal itself — over the Internet
  • Voice Network
    A “broadband application” for setting up Internet phone service (VoIP) for household phones
  • Management Diagnostic Console
    A stripped-down but advanced interface for technical support users to diagnose and fix network problems over the Internet
  • HomePortal Site Map
    A graphical, interactive map of every UI screen
  • MediaPortal Flow
    An interactive task flow for 2Wire’s digital media server for TV (digital video recorder and electronic programming guide), movies, music, and photos.

CollabNet, Inc.

The following are prototypes of UI design work I did on CollabNet Enterprise Edition, a suite of collaboration tools for globally distributed software development and application lifecycle management.

Web Sites

My Industry Track Record

Since 1994, I’ve built a consistently excellent track record of delivering attractive, easy-to-use designs for flagship products and high-priority initiatives. Over the years, I’ve led and designed successful user interfaces for millions of consumer and business users around the world.

I have more than five years of experience as a user experience manager — building, leading, and developing multidisciplinary teams of interaction designers, visual designers, UI developers, writers, and user researchers to implement the user-centered design process.

In 2007, after working for several years to hone my craft as a designer, I returned to user experience management. During that time, I also studied human–computer interaction, interface design, usability testing, and cognitive psychology in the Human Factors and Ergonomics masters program at San Jose State University. As a result, my hands-on design experience and front-end development skills are up-to-date, as is my knowledge of usability principles, best practices, and rich Internet application design patterns.

Currently, I am a User Experience Manager at SuccessFactors, Inc. (NASDAQ: SFSF) in San Mateo, California, USA. I manage a talented team of user interface designers working on ULTRA, the company’s next-generation, Web 2.0 release of the performance and talent management suite.

Prior to joining SuccessFactors, I was a senior user experience designer at CollabNet, Inc., a software development company in Brisbane, California, specializing in collaboration tools for global distributed development. At CollabNet, I designed the user interface for the suite’s application lifecycle management feature, and also redesigned the discussion forums interface.

From 2001 to 2004, I joined 2Wire, Inc. in San Jose, California, as the user interface designer for the company’s core product, the HomePortal residential gateway, which allows multiple computers to share high-speed Internet access. My design distinguished the HomePortal as the most consumer-friendly product in its class. The product is now championed by AT&T, BellSouth, and other major Internet service providers worldwide as their recommended networking solution for DSL customers.

As an entrepreneur in 1998, Scott Hublou, Leo Cheung, and I founded Asimba, Inc., the leading sports and fitness Web site until its acquisition in 2001. Asimba’s sports, fitness, and nutrition applications, including online training programs, nutrition programs, and fitness calculators helped many subscribers reach athletic goals, improve health, and maintain fitness. As Chief Design Officer, my creative team designed the Web site and user interface, built prototypes, produced Web content, and usability tested our products. In addition, my team established the company’s corporate identity and produced traditional marketing collateral (print and exhibit design).

My interactive design experience goes back to July 1994 at Poppe Tyson, when I became the first Web developer in the entire $4 billion Bozell Worldwide organization. Poppe Tyson, before merging with Modem Media (now Publicis Modem), was one of the world’s top three Internet consulting firms. As creative director, I designed and directed several Web sites at the forefront, including Netscape and the White House. We built an expert team of first-generation Web developers, many of whom continue to make great contributions within the Web community.

Prior to working in user experience, I was an advertising art director and graphic designer for nine years. My experience includes designing corporate identities, marketing collateral, print ads, product packaging, datasheets, presentations, and posters. I gained not only versatility in various media, but also a foundation in creatively executing marketing strategy, which helps me interpret corporate design standards for software and interactive media.

Professional Accomplishments

  • Proven track record leading and designing successful software user interfaces for millions of consumer and business users worldwide since 1994.
  • Over five years of experience building, leading, and developing teams to produce user-centered designs that improve usability, increase user-friendliness, visually communicate brand identity, and interpret product specifications, user research, technical and/or marketing requirements, and user experience guidelines.

Employment History

SuccessFactors, Inc.

User Experience Manager
Jan. 2006 – present

  • Managed user experience team and recruited designers to double team size.
  • Implemented user-centered design for ULTRA, the next-generation, Web 2.0 release of the performance and talent management suite.
  • Designed initial user interface for Recruiting Management module.
  • Developed high and low-fidelity prototypes, visual and interaction design, interaction flows, wire-frames, user experience guidelines, UI widget library.
  • Delivered production-quality front-end code for the product and assisted developers with integration.
  • Managed and facilitated user research.

CollabNet, Inc.

Senior User Experience Designer
Oct. 2004 – Dec. 2005

  • Designed enterprise global distributed development software interface for application lifecycle management and communications (discussion forums, blogs).
  • Developed high and low-fidelity prototypes, visual and interaction design, use cases, interaction flows, wire-frames, specifications, icons, and personas.

2Wire, Inc.

User-Interface Designer
May 2001 – Oct. 2004

  • Designed and produced next-generation software user interface for the HomePortal consumer/business broadband gateway (20 million sold as of August 2008).
  • Provided creative direction, icon design, localization, development, integration, and design for accessibility, developing solutions from product specifications, usability studies, technical and marketing requirements.
  • Provided interaction design for the MediaPortal digital media server and DVR.

Asimba, Inc.

Cofounder and Chief Design Officer
Jan. 1998 – Nov. 2000

  • Built and managed user experience team.
  • Led creative direction, design, information architecture, usability, and development for corporate Web site, Web-based product, corporate identity, collateral, exhibits.
  • Member of executive team and board of directors.

PowerAgent Inc.

Creative Director
May 1997 – Sept. 1997

  • Built and managed user experience team and led creative direction, design, information architecture, and development for corporate Web site and Web-based product.

Poppe Tyson Interactive

(now Publicis Modem)
Creative Director
April 1993 – April 1997

  • Built and managed team of designers, writers, and developers.
  • Participated in worldwide client acquisition.
  • Led user experience design, creative direction, layout, information architecture, and development for Web sites, Web-based applications, and advertising for:

    • The White House
    • Netscape Communications
    • Cadillac Motors
    • Chrysler Corporation
    • Intel Corporation
    • Hewlett-Packard
    • Sony Computer Entertainment
    • Gateway, Inc.
    • Novell, Inc.
    • E*Trade Financial
    • Edward Jones
    • Hongkong and Shanghai Bank (HSBC)
    • San Jose Convention and Visitors Bureau
    • Knight-Ridder Information

Freelance Experience

Andrew Wong Interactive

Principal
Sept. 1997 – present

User-interface design, Web marketing consultation, creative direction, design, information architecture, and development for:

  • Bank of America
  • BroadVision
  • Excite@Home
  • CrossWorlds Software
  • Icarian
  • Imagine Media
  • Internet Profiles Corp.
  • Netopia
  • PeopleSoft
  • S3 Corp.
  • Sun Microsystems
  • Transmeta Corp.
  • VantagePoint Venture Partners
  • Vargas Marketing Group
  • Virtual Vineyards

Skills and Training

User Experience

  • Interaction design (specifications, flows, wire-frames, personas)
  • Low and high-fidelity prototypes
  • Visual design
  • Information architecture
  • User research (cognitive walkthroughs, heuristic evaluations, usability testing, focus groups)

Management Training

  • Performance management
  • Supervision
  • Recruiting
  • Interviewing

Technical

  • Front-end Web development and integration
  • Advanced, hand-coded, W3C standards-compliant XHTML/DHTML
  • CSS
  • JavaScript
  • AJAX
  • Yahoo! User Interface (YUI)
  • Flex
  • XML/XSLT
  • Photoshop
  • Fireworks
  • ImageReady
  • Illustrator
  • FreeHand
  • BBEdit
  • FlexBuilder
  • Microsoft Office
  • InDesign
  • QuarkXPress

Education

San Jose State University

2004 – 2006

  • Human Factors and Ergonomics masters program
  • Human–computer interaction, interface design, usability testing, cognitive psychology

U.C. Berkeley Ext.

2006

  • Rich Internet Applications with AJAX

College of San Mateo

2001 – 2003

  • XML and XSLT
  • Java programming
  • Advanced Web development
  • Network+ networking

DeAnza College

1993 – 1997

  • UNIX
  • Video production
  • Film history
  • Screen writing

U.C. Santa Cruz Ext.

1995

  • Macromedia Director

San Francisco State University

1995

  • Graduate film studies

San Jose State University

1987 – 1992

  • Bachelor of Science in Marketing and Business Administration
  • Minor in Graphic Design
  • Graduated with Great Distinction
  • Honors at entrance, 1987
  • Dean’s Scholar, 1989

Professional Affiliation

BayCHI, San Francisco Bay Area chapter of SIGCHI, the ACM Special Interest Group on Computer–Human Interaction. Volunteered as intranet developer 2003 – 2004.

Contact Me

Let’s Get in Touch...

You can reach me in San Mateo by phone/fax/voicemail at 650-573-6380, or click the “Send Email” button below to send me an email. You also can email me at my email address, which is the account “awong” at this domain (awong.com). I look forward to hearing from you!

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